I'll refrain from claiming ownership of the term cross-cultural, but assure you that Equipo Roca is an early adopter of the idea, since 2007 actually.
The term seems to be popping up more and more these days. Yet, it seems nobody knows what cross-cultural marketing means. This is why I found The Big Tent post by Ken Muench pretty interesting. He makes a good argument for developing a manifesto...
Cross-culturalism is, essentially, the leveraging of ethnicity and culture in "general market" advertising. It's about the African-American, Hispanic and Asian voices not being relegated solely to a special channel or publication, but also treated as authors of the main play, as they already are in pop culture.
Recently we released the M.A.S. Snow Report, and our approach really embodied the above statement. We sought to understand what is already taking place in the Millennial youth market. So we captured analytical data of the market size and supported them with voices of Hispanics that were already engaging with snowboard lifestyle. It was about framing things up in a cultural context. We did it because the general agency/brand snow market approach wasn't addressing the urban market right, while the multicultural agency/brand side is not well versed in the action sports space. The opportunity to fill the void presented us with a tiger style test...
The challenge of embracing cross-cultural marketing is going to largely depend on the agency/brand gatekeepers. You are the one's who have to acknowledge and move away from traditional thinking. Muench addresses this well with his four point sniff test.
1. Cross-culturalism is not an advertising melting pot. It's about each culture's innate uniqueness coming across as such. That's exactly what makes things interesting to today's consumers.
2. Research is essential. Cross-culturalism requires people intimately familiar with the groups. Period. Otherwise the resulting hollowness will be counterproductive. Solid, methodical multicultural depth in planning, media, account management and creative are absolutely essential. Anything else is simply a sham.
3. Cross-culturalism does not negate the opportunity of creating an African-American, Hispanic or Asian-specific program. And if the "general market" campaign was done with these consumers in a central role, then the tailoring won't have to be so severe that you end up with a schizophrenic brand.
4. A total-market advertising agency can do it -- if it meets the criteria in point No. 2. A multicultural agency can do it -- if it sees beyond the confines of its own silo.